Shipping

Shipping Policy for Ewa Luxe Jewels

At Ewa Luxe Jewels, we are dedicated to providing timely and reliable delivery of your orders. Please review our shipping policy below for information on processing times, shipping options, and delivery estimates.

Note: Please be aware these guidelines are subject to the courier and may change on occasion.

1. Order Processing Time

• Orders are typically processed and shipped within 2-4 business days of receiving the order. Please note that business days do not include weekends or public holidays.

2. UK (Domestic) Shipping Options

• Standard Shipping (Royal Mail Tracked 48): Delivery within 2-3 business days after dispatch. This option provides tracking for your peace of mind.
• Express Shipping (Royal Mail Tracked 24): Delivery within 1-2 business days after dispatch. This is the fastest shipping option for customers who need their items quickly.

3. European & International Shipping

• EU Standard Shipping (Royal Mail EU): Estimated delivery time is 3-5 working days from the date of dispatch. Delivery times may vary depending on the destination country and customs processing times.
• USA, Canada, Australia & New Zealand Shipping: Estimated delivery time is 5-7 working days from the date of dispatch. This option is fully tracked and signed for, ensuring your order arrives safely and can be monitored throughout its journey.

4. Shipping Timeframes

• Please note that the estimated shipping timeframe will commence once your order is shipped. Tracking information will be provided to help you monitor your delivery.

5. Shipping Costs and Tracking Information

• Shipping costs will be calculated at checkout based on the selected shipping option and delivery location.
• Tracking information will be provided once your order has been dispatched.

6. Parcel Returns and Customer Responsibility

• If a parcel is returned to us due to an invalid address provided by the customer, the customer will be responsible for the cost of returning the product back to us.
• For international orders, if the package is rejected due to a refusal to pay customs duty and is returned to us, the customer will be responsible for the shipping cost for the item to be returned.

7. Delivery Delays While we strive to ensure timely delivery, please note that delays may occur due to factors beyond our control, such as adverse weather conditions, customs clearance processes, or carrier-related issues. We will do our best to keep you informed in case of any delays.

8. Contact Us If you have any questions or concerns about your order or shipping, please contact our customer service team at info@ewaluxejewels.co.uk.